We’re truly grateful to have you as part of the Innxo community. At Innxo, we are committed to delivering premium-quality men’s innerwear and socks, crafted with imported fabrics, refined finishes, and comfort-focused design. To ensure a smooth and transparent shopping experience, please review our return and exchange policy below.
Returns We accept returns for both defective and non-defective products. If you are not satisfied with your purchase due to fit or other eligible reasons:
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A ₹200 return handling fee per item will be charged (deducted from your refund) to cover logistics and processing costs.
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Products must be unused, unwashed, unworn, and returned in their original packaging with all tags intact (new condition only).
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Return requests must be raised within 7 days of delivery.
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Once approved, eligible refunds will be processed within 7 days.
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Customers are required to self-ship the product by mail to our return address (return label is the customer's responsibility).
Damaged or Incorrect Product If you receive a damaged or incorrect product, please contact us at Innxocustomercare@gmail.com within 7 days of delivery with:
Exchange Policy We are happy to provide exchanges under the following conditions:
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Exchange requests must be initiated within 7 days of delivery.
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Customers are required to self-ship the product by mail to our return address (reverse pickup is not available).
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Shipping costs for exchange are borne by the customer.
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Products must meet return conditions (unused, unwashed, tags intact).
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Only one exchange per order is allowed. To request an exchange, email Innxocustomercare@gmail.com with your Order Number and desired size.
Cancellation Policy
Credit Note for Unavailable Sizes If your requested size is unavailable during an exchange, a credit note will be issued, redeemable on innxo.com within 30 days.
Partial Order Exchange If your order includes multiple items, eligible items can be exchanged individually within the 7-day return window.
Fit Issues If the product does not fit, please request an exchange within 7 days. If the desired size is unavailable, a credit note will be provided.
Non-Acceptance of Returns or Exchanges We do not accept returns or exchanges for:
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Dissatisfaction with fabric, texture, or color (a 10–12% color variation may occur due to lighting or screen resolution).
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Products that are washed, worn, or damaged after delivery.
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Sale or discounted items, which are considered final sale and non-returnable.
Need Help? 📧 Email: Innxocustomercare@gmail.com 🌐 Website: https://innxo.com
Thank you for choosing Innxo. We appreciate your trust and look forward to delivering premium comfort and everyday essentials you can rely on.
